CREATiQAS Privacy Policy Notice

CREATiQAS Privacy Policy

This Privacy Policy governs data collection, maintenance and disclosure as well as use of the website located at creatiqas.com and its associated content (hereinafter “Website“) provided by CRTQ CREATIQAS Agency. (hereinafter “us“, “we“, “our” or the “Agency“ refers to CRTQ CREATIQAS Agency).

Individuals who choose to access and use the Website (hereinafter “you” or “User(s)“) consent to the data practices described and adopted in this Policy as well as our Terms and Conditions. All definitions, capitalized terms and interpretations used in our Website’s Terms and Conditions (hereinafter “Terms“).

Upon accessing the Website, including any version of the Website that has been amended to geographically suit its Users, you will be asked to consent to being bound by this Privacy Policy and our Terms as well as our Payment Terms. Users are hence advised to review this Privacy Policy. If a User does not wish to consent to our Privacy Policy and/or our Terms, we reserve the right to refuse to that User access to the Website.

We reserve the right to use any information relating to an individual who accesses the Website (hereinafter “Personal Information“), for the purposes of statistical analysis and improvement of the Website. By using the Website, Users agree to the collection and use of their Personal Information in accordance with this Policy.

CREATIQAS respects your right to privacy and considers the security & protection of your personal data serious. Through this notice, we describe the transparent practices through which we process your personal data, explain your rights in regards to the personal data we process, and issue our dedication to fair, secure & ethical processing of your personal data.

This Privacy Policy Notice will be applicable to individuals that are:

any person(s) who contracts with us for the provision of products or services, or who buys a product from us (“customers”), including potential customers not limited to any whose Personal Data can be processed by CREATIQAS; any person(s) who uses our digital infrastructure, website, social media channels or any products or services.

(“Users”); all suppliers, contractors, and service providers of CREATIQAS (“suppliers”) including potential suppliers not limited to any whose Personal Data can be processed by CREATIQAS; any other persons who share Personal Data with CREATIQAS.

Key terms to take into consideration to comprehend this Privacy Policy.

User: relates to a natural person that can/has been identified directly or indirectly with a specific reference to them for example the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.

Personal Data: relates to any information relating to the identification of a which includes but is not limited to; a name, date of birth, nationality, National Identification number (NIN), marital status; User’s educational level or occupation; Contact information (Phone number, E-mail, Postal address, telephone number); physical address; Social Media account User information, feedback, User’s views and opinions; private information sent by the User that would directly expose the original User; sensitive Personal Data; the opinions of another User about the User in question; the name of the User in case it appears with other Personal Data associated with the User or if the disclosure of the name itself would expose information about the User.

Sensitive Personal Data: relates to a sub-set of Personal Data which is considered more sensitive than other categories of Personal Data. Sensitive Personal Data includes but is not limited to Personal Data revealing a Data Subject’s racial or ethnic origin; political opinions or persuasions; religious or philosophical beliefs; trade union membership; criminal behaviour relating to the alleged commission of a crime or proceedings relating to the alleged commission of a crime; genetic data; biometric data; data concerning health; and/or data concerning a User’s sex life or sexual orientation.

State/Legal/Regulatory Requirements: relates to any legal, statutory, regulatory, guidelines, national security orders or directives, and relating to Public safety (where applicable) and Data Sovereignty*-related requirements with which CREATIQAS is required to comply by applicable authorities in the jurisdictions in which CREATIQAS operates. Data Sovereignty relates to the laws and governance structures that Personal Data is subject to, due to the geographical location of where it is processed.

Data Processing: relates to any mean(s) or operation or set of operations which is performed on Personal Data or on sets of Personal Data, whether or not by automated means involving the use, collection, receipt, recording, analysis, organisation, consolidation, structuring, collation, storage; alteration, updating, retrieval, consultation, use, dissemination, disclosure by means of transmission; or otherwise making available, alignment or combination, merging, restriction, erasure, destruction, and/or degradation.

What Personal Data does CREATIQAS collect and use?

For the effective and proper functioning of our business, we may be required to collect, use, secure and process your personal data. The Personal Data we collect and process will vary depending on what CREATIQAS products and services you are buying or interested to use, contract/supply to us. and the means by which you may be interacting with us.

CREATIQAS will endeavour to collect relevant and sufficient personal data in relation to, but not limited to the intended purpose of collection and need as mentioned in this privacy notice. We collect and process Personal Data which may include:

Account and contact information: relates to your name, contact information (telephone number, email address, postal address, residential address), date of birth, identification numbers (National Identification Numbers, identity document number, passport numbers and/or other numbers as required); billing information; any other information required to comply with regulatory requirements;

Physical Address: We collect information regarding your physical/Residential location / geolocation when you use your device to connect with us using our website or any digital infrastructure.

Supplier/Service provider information: relates to the name, contacts, billing and delivery information, background checks, employment history, tax information, previous performance and any necessary information that may be required in terms of regulatory requirements applicable to CREATIQAS and/or our operations;

Electronic Identification Data: relates to your devices’ IP address, online identifiers/cookies and online profile images.

Social media information: relates to your interaction with our social media accounts, and your social media handles; content, your comments, your reactions (i.e., ‘likes’), and marketing campaigns (including your details when you take on an offer or engage with our advertisements; personal data available from your public profile and information you have allowed social media platforms to share with us in terms of your privacy preferences on that platform;

Website browsing and digital infrastructure usage: relates to personal data we collect when you visit our website for example your IP address, browser type; operating system; your mobile carrier; your ISP; URLs of sites from which you arrive or leave the website and websites in which our CREATIQAS digital infrastructure may be embedded; time spent on our website, links or advertisements you engage; purchases made on our website; first party cookies and other web tracking technologies. Additionally, third party cookies will also be collected from our selected marketing technology partner(s), third party websites.

Multimedia data: relates to information such as audio messages, videos and photos.

Demographic information: relates to the User’s or your age, gender, education status, ethnic origin and occupation or financial status;

Interests, Views and Users’ Opinions: these relate to the information we collect when about your preferences, views and opinions (for example when you engage in a online survey or when you provide feedback about our products or services or online based behaviour. Through references, we will collect information on the performance for the case of suppliers and partners.

COLLECTION OF YOUR PERSONAL DATA

CREATIQAS will collect Personal Data directly from you, for example, when you visit our website, purchase or make use of any of our products or services, fill in any of our forms or engage with us online or our client support unit.

By accessing the Website, Users grant consent to our use of their Personal Information in line with this Privacy Policy. We will only use Personal Information that has been collected lawfully and all Personal Information shall be treated as confidential.

In some instances, however, we will also collect your Personal Data indirectly from third parties, such as; social media platforms, marketing agencies, Resellers in respect of the Personal Data of customers, Users and suppliers, third parties providing supplier and reseller references.

USAGE OF YOUR PERSONAL DATA

Identification and Verification: We process Personal Data necessary to identify and verify your identity when you are buying our products and services, when you contact us, or when we contact you;

Client Support: We process your Personal Data to provide you with client support to be able to address any requests, concerns, issues, complaints to us about our products or services.

Marketing/Advertisement purposes: We process your Personal Data to market/advertise our products and services to you through various channels such as email, phone calls, social media, text or audio messages. But only if this is permitted in terms of our policies, local regulations and you have not opted-out from the type of direct marketing communications.

Improvement of services: We process your Personal Data to analyse client behaviour in the use and feedback about our services to improve service delivery of our products or services.

Processing Orders & Servicing: We process your Personal Data in order to complete orders, execute and process your service requests to provide products and services and continuously keep you updated about your order progress and to deliver our products and services to you;

Billing and Collection: We process your Personal Data to perform billing of your account for your purchase or use of our products and services.

Analyse Preferences and Interests: We process your Personal Data and analyse how our clients and/or Users’ preferences and interests based on their use of CREATIQAS websites, products, services and/or social media interactions to improve on our services, products, to perform marketing, online behavioral advertising and to develop new services or products suitable to you;

Prevent Fraud & Crimes: We process your Personal Data to prevent fraud or criminal activity through the use of our products or services;

Security: We process your Personal Data to prevent Personal Data Breaches, and to protect our digital infrastructure and assets and physical offices;

Compliance and Reporting: We process your Personal Data to comply any legal requirements applicable to CREATIQAS and respond to directives from law enforcement or court orders (for example “KYC” requirements) and to discharge any prescribe reporting obligations.

In case of any reason that denies continued processing of your personal data that has been collected, CREATIQAS will not process your Personal Data unless: you provide consent to the continued Processing, that stated continued Processing is authorised by of applicable data privacy laws; the continued Processing is necessary to comply with an obligation imposed by State Regulatory Requirements or for conducting proceedings in a court or tribunal; or is necessary for statistical, scientific or historical research purposes.

PROVISION OF PERSONAL INFORMATION

Provision of Personal Data is Voluntary, but necessarily required to facilitate and enable CREATIQAS provide and assist you with the necessary goods and services, and other reasons such as; Contractual obligations with you; Provision of goods or services; permission to admit you in any of our offices/premise; on-board you as supplier, reseller, contractor, or service provider; facilitate you with functionality to all our digital infrastructure; comply with legal obligations and lawful orders that apply to us including for tax and accounting purposes

PROCESSING OF PERSONAL DATA

CREATIQAS is allowed to process your personal data with legal basis and justification in regards to the applicable laws and policies that permit data processing. CREATIQAS takes into consideration appropriate and reasonable legal aspects in regards to processing your personal data for example;

Contractual obligations: Where necessary in case we enter into a contract with you, we shall process your Personal Data to facilitate the contractual process and the performance of obligations therein stated in the contract.

Personal Consent: CREATIQAS may in certain cases require your permission to process some/all of your personal Data. This consent may be withdrawn at any time.

Legal Requirements: CREATIQAS may be required to process your Personal Data to comply with state laws and regal obligations.

Objective interests of CREATIQAS or a third party: CREATIQAS will process your Personal Data in circumstances where our interests or our partners/third parties interest require/necessitate the processing – provided these interests are not overridden by your interests and foundational rights and freedom to data privacy;

Protect User’s Interests or another natural person: CREATIQAS will process the personal data in the need to protect the interests of a significant User or another natural person.

Interests of the Public: CREATIQAS will selectively process your Personal Data to facilitate the performance of a duty done in the interest of the public.

CREATIQAS will consider and rely on the following legal aspects to process your Sensitive Personal Data with regards to the intended purpose for processing it;

You (User) explicitly and personally consent to the processing of your Sensitive Personal Data for one or more specified purposes. This consent may be withdrawn at any time.

The Processing will be necessary in the need to protect the interests of a significant User or another natural person, you are physically or legally incapable of giving consent;

The Processing relates to Sensitive Personal Data which was intentionally made public by you;

The Processing is necessary to comply with state laws and regal obligations

The Processing is necessary for statistical, scientific or historical research purposes such Processing is proportionate to the aim pursued,

The Processing of Personal Data connected to criminal behaviour is retrieved and used in regards with Local Regulatory Requirements.

RETENTION OF PERSONAL DATA

CREATIQAS will retain and keep your Personal Data for as long as it’s necessary to the achievement of its goals and obligations for which your personal Data will be processed unless the; retention of the Personal Data is required or authorised by applicable state laws; consent to the retention of your Personal Data has been made by you; or the Personal Data is required for historical, statistical or research purposes and provided that we have established appropriate safeguards against the Personal Data being used for any other purposes.

Your Personal Data that CREATIQAS is no longer authorized to keep/retain will considerably and physically destroyed securely and permanently erased through effective and appropriate measures.

SHARING & TRANSFER OF PERSONAL DATA TO THIRD PARTIES

Business partners and service providers: We may share your Personal Data to our business partners and third-party service providers for example Technological service providers, external design service providers, legal consultants, digital hosting service providers and other goods and services providers. These providers will process your Personal Data on behalf of CREATIQAS in terms of a binding agreement with appropriate security standards. CREATIQAS endeavours to use and associate with service providers that meet our strict security and data processing. Your personal data is selectively provided to align with the intended service providers and services they are to provide only with no other outlined purpose.

Restructuring, Merge or Sale of CREATIQAS: CREATIQAS may share your Personal Data in case of a sale, restructuring, me, or other transfer of the business to which the data is associated.

Regulatory bodies, Law Agencies, Courts and Tribunals: CREATIQAS may share your Personal Data courts, tribunals, government, or law enforcement agencies or where it is necessary or prudent to respond and comply with applicable laws, court or tribunal orders or rules, or government regulations.

Operational Audits: Our operational audits such as financial, data privacy or security audits may require us to disclose Personal Data to facilitate response to complaints/security threats or any investigation.

Other third parties: CREATIQAS may disclose your personal information with any other third parties who maybe associated with the delivery or provision of services that you maybe in need or/to facilitate its business operations and objectives. Please note that this information will anonymised and/or aggregated before sharing with such third parties.

USAGE OF COOKIES

Cookies are files with small amounts of data, which may include an anonymous unique identifier. We use cookies to collect information, to let us know that you are a prior User. This information may include internet protocol addresses, browser type, internet service provider, referring/exit pages, the files viewed on our Website (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data. Cookies are not used to store other Personal Information. Users can instruct their web browser to refuse all cookies or to indicate when a cookie is being sent. However, if Users do not accept cookies, they may not be able to use some parts of the CREATIQAS website

Third parties under contract with the Company may use cookies to collect Non-Personal Information about your usage of the Website. These third-party service providers may use this information to help the Company deliver Services on the Website based on your browsing activity. We may further tailor the advertising on the Company and these third-party sites based on additional Non-Personal Information to the extent known by us or these third parties.

We also use cookies in order to enable us to conduct surveys for our own use and on behalf of our advertisers. These cookies are used to determine whether you have seen certain content or advertising so that we may request your opinions. We may also use cookies to authenticate respondents or to help you pick up where you left off in a survey. If you have cookies disabled, you may not be able to participate in some surveys.

DATA SECURITY OF PERSONAL DATA

The confidentiality & integrity of your personal is secured while in the possession and control of CREATIQAS through the use of organisational, physical and technical measures to prevent/avoid; unauthorized access and processing, loss/damage/unauthorized destruction of your personal data.

While CREATIQAS implements reasonable measures to prevent or reduce the likelihood and impact of Personal Data Breaches, this risk can’t be completely eliminated. We endeavour to exercise our best efforts to keep your information secure.

However, we cannot guarantee the safety of your Personal Information and therefore shall not be held liable in the event of a breach of security beyond our reasonable control. We encrypt the transmission of your Personal Information (including any personal information collected from various tools on our Website) or use secure socket layer connections technology to ensure security and confidentiality.

YOUR RIGHTS IN REGARDS TO YOUR PERSONAL DATA

You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. You can exercise the following rights;

Access, Update and Correction: You have the right to access the Personal Data in possession by CREATIQAS through a User’s Data Request. Before fulfilling your request, we may require a reason, proof of identity and sufficient information about your engagement with us to be able to share your Personal Data. If we agree that we are required to provide Personal Data to you, we will provide it to you free of charge. In case the Personal Data we hold about you is incorrect; you have a right to ask us to correct/update the Personal Data.

Decline to Processing: You have the right to decline us to Processing your Personal Data, on grounds relating to your particular situation, under certain circumstances (including to receiving direct marketing from CREATIQAS). For example, if we are Processing your Personal Data on the basis that is necessary for purposes of our or a third party’s legitimate interest or in the public interest. You may also decline if you believe there is no legal basis for us to continue process your Personal Data.

Withhold Consent: You have the right to withhold your consent without any fear of negative implications incase where CREATIQAS requires your consent to process your Personal Data. If you experience any intimidation or negative implications for withholding your consent, you should report this to [email protected].

Withdraw Consent: You have the right to withdraw your consent at any time and CREATIQAS will cease to Process your Personal Data unless there is another legal reason to continue Processing your Personal Data in which CREATIQAS will advise and inform you of this intention.

Deletion and Restriction: You have the right to have your information deleted with reason that we are keeping it too long or have no legal basis to process it. You also have the right also request the restriction of the processing of your Personal Data in certain circumstances.

Complaints and Issues: You have the right to make a complaint and report any issues in regards to the way CREATIQAS is processing your Personal or incase you believe there has been a breach of CREATIQAS privacy policies

You may make a request or exercise these rights by contacting CREATIQAS at [email protected] and we will make all reasonable and practical efforts to comply with your request, taking into consideration that it is consistent with applicable law and internal policies.

MAINTENANCE OF INFORMATION AND DATA

We hold your Personal Information, as well as any other data collected hereunder, only as long as we have a valid legal reason to do so, which includes providing you with the Services you have requested, maintaining the Website, meeting our legal and regulatory obligations, resolving disputes and enforcing our contractual, legal and moral obligations. The length of time for which we keep different types of Personal Information can vary, depending on why we originally obtained them, the reason we process them and the legal requirements that apply to them.

When setting our data retention and deletion timescales we take into account a range of factors including applicable regulations and standards relating to taxation, payment processing and complaint handling, the need to prevent or detect crime or other misuse of our Services, and audit requirements.

To fulfil our requirements, some of your personal data will need to be retained for a period of time after you cease to be a customer. When we no longer need it to fulfil the above requirements, we will delete it securely. Where we wish to retain any information for analysis purposes, we will first anonymise it so that it can no longer be linked back to an individual. Please note that if you opt out of receiving marketing from us, we will still need to keep your contact details in order to suppress them from future marketing activity.

In the event of a corporate change in control resulting from, for example, a sale to, or merger with, another entity, or in the event of a sale of assets or a bankruptcy, we reserve the right to transfer your Personal Information to the new party in control or the party acquiring assets. In the event of such a change, your Personal Information will continue to be treated in accordance with this Privacy Policy unless any changes to the Privacy Policy are made in accordance with the Clause below.

CHANGES TO CREATIQAS’ PRIVACY POLICY

This Privacy Policy shall remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediate after being posted on this page. We reserve the right to update or change our Policy at any time and therefore, Users are encouraged to frequently visit these sections in order to be updated about changes or modifications. Your continued use of the Website after we post any modifications to the Policy will constitute your acknowledgement of the modifications and your consent to abide and be bound by the modified Policy.

ACCEPTANCE OF THESE PRIVACY POLICY TERMS

By using the www.creatiqas.com, Users signify their acceptance of this Privacy Policy. We reserve the right to alter, modify and/or amend any one of the provisions stated herein without prior notice to any User. Continued use of the Website following any alterations, modifications and/or amendments will be deemed as the Users’ acceptance of those changes.

CONTACT US

If you have any questions or concerns regarding this Privacy Notice and would like more information about how we protect your information. Please email us at [email protected]